Netstorage is Unavailable

Please be aware that server access to ARWEN via Netstorage is unavailable right now. The problem symptom appears as a looping of the request for Authentication. The Server Administrator is aware of the problem and will be addressing it soon. This affects remote access to the User directory, as well as Share/IST_Binder directory for IDT Customer Resources and any forms that are stored on ARWEN. As soon as access can be restored, IDT will update customers. Thank you for your patience.

IDT Backlog of Requests

Please be aware that IDT’s SANS workgroup is experiencing a backlog of work. Between office moves, vacations, paternity leaves, and furloughs, IDT has not had a full crew in several months. SANS has had 2 technicians some of the time, but mostly only 1 technician the majority of the time. The technicians are nearing the completion of the public image refresh and are beginning to address the backlog of requests. Their first priority will be broken equipment (workstations that don’t bootup, printers that don’t print, etc.). Once that is taken care of, they will address requests for changes to hardware and software. Getting there will take some time, so please bear with us. We appreciate and thank you for your patience.

Library ATI/Websites Report

As of 8/26/09, ROHAN's 10,538 web pages have 8,532 (81%) pages now receiving a passing grade on their ATI requirements. While Infodome 6,502 web pages have reached the 72% mark with 4,695 pages passing, SCUA web pages are just .2% (4 pages) away from the coveted 100% complete and Infoguides are at the finish line. Well done, Sandy Neer. Timeline for completion of the remaining pages is the end of Fall semester 2009 barring unforeseen issues.

Library Paid Printing now using GoPrint

The new GoPrint Paid Printing system installation in the Library offers a new look and feel at the release station for patrons and a completely distinct server administration back-end that promises to be more stable and manageable with additional flexibility for future growth and enhancement.

Kyle Murley, Brian Lenz, and Michael Dimaio are completing the deployment of the new GoPrint Paid Printing system in 24/7, Reference, CPMC, Media Center, and SCUA the week of August 17th. Four of the GoPrint release stations (Reference, and CPMC) are using Touch Screen monitor interface, while the printers in 24/7, SCUA and Media Center are using a mouse interface. Signage is up already explaining the Touch method with thanks to Copy Services. All GoPrint release stations are using the image that Steve Voelker built. Brian Lenz and Michael Dimaio imaged the CPUs, while Kyle Murley and Brian Lenz handled the installation setup. GOPRINT server administrators are Mark Figueroa, Brian Lenz and Dennis Shannon.

During Fall ’09 semester, the GoPrint project team will be working on adding Wireless printing to the GoPrint options with possible deployment by December.

Please note: SCC will continue to use the ITC Paid Printing system due to their current Novell setup, but will probably make the switch to GoPrint by Winter Break. Other campus departments will be changing to GoPrint by June 30, 2010, as the ITC contract for the previous system will end.

IDT's Active Directory plans

IDT has been laying the groundwork for our switch to Active Directory servers from our present Novell servers for sometime. The benefits of doing this are no longer being dependent on the campus Novell Tree and the increased ability to push software to workstations remotely. We currently are using three servers for production Active Directory services. IDT plans are to migrate to an additional Active Directory Server to meet the needs of the Library’s needs.

SCC (Brian Lenz and Michael Dimaio) and Kyle Murley will be working on this for SCC’s needs during Fall ’09 and hopefully completing the switch for public workstations by January 2010. The timeline for the rest of the Library and its outside customers is between January and September 2010. This will affect Library Faculty/Staff, but the switch should be transparent. Kyle Murley and Mark Figueroa, as well as the SANS and Information Support workgroups will be involved.

SCC and 24/7 now using PCReservation

As announced, on the Infodome site, beginning August 2009, the Library will implement a sign on system which will require a user ID and password in order to use computers.

The new PCReservation system offers the Library a solution for software license compliance. Many software licenses are academic and for student use only. The software will allow us to maintain compliances by granting access to all software for authenticated SDSU affiliated patrons and limited software access for non-SDSU affiliated patrons.

The deployment of the PCReservation system in the 24/7 area and SCC is now complete. Brian Lenz and Michael Dimaio handled the configuration and workstation installation, while Kyle Murley setup the virtual server.

During Fall ’09, the SANS workgroup will be working on adding PCReservation to Library public workstations. This may involve just Reference or may be all public workstations; still in discussions. Also, there may be new replacement machines coming to Reference that will affect the timing of the addition. Other stakeholders of this increased use of the PCReservation system are being consulted and the details will be finalized soon.

We're on Twitter now: @sdsulibtech

We're on Twitter now: @sdsulibtech